Terms of Service

These terms cover orders placed with Skanda Store LLC ("Skanda Store," "we," "us") online at skandastore.com or through our WhatsApp catalog. By placing an order with us, you're agreeing to them. If anything here doesn't make sense, message us on WhatsApp or email skanda.rva@gmail.com and we'll talk it through.

Orders and pricing

Prices are shown in US dollars and don't include sales tax. Virginia sales tax on groceries (currently 1%) is added at checkout, and your cart shows it before you place your order. Prices can change without notice, but the price you're charged is always the one shown when you place your order.

Every product on our shelves comes from real stock we hold, but grocery inventory moves fast. If something in your order sells out before we can fulfil it, we'll reach out on WhatsApp or by email to offer a substitute or a refund for that item — see our Refund Policy for how that works.

Payment

We accept Zelle and, where offered at checkout, credit or debit card. Card payments are processed securely by our payment provider — your card details go into their secure fields, never ours, and we never see or store them. Zelle payments are verified by hand against your order number, which is why it's important to include it in the payment note.

Card payment is available when the amount due at checkout is $25 or more. Pre-order deposits are paid by Zelle. If we send you a payment link for an order, you can pay that order by card whatever its amount.

A card payment confirms your order automatically. The charge shows on your statement under our name with your order number. If a charge ever looks wrong, please message us before disputing it with your bank — we can usually put it right the same day.

Delivery and pickup

We deliver locally around Richmond, VA and offer pickup in Twin Hickory. There's no delivery fee. Once your order is confirmed, we'll message you on WhatsApp or by phone to arrange a time that works for you — we don't hold you to a fixed delivery window up front.

Delivery is available on orders of $1 or more. Pickup has no minimum.

Order confirmation

You'll get an order number the moment you check out, and a confirmation by email and/or WhatsApp once we've verified payment. Hang on to your order number — it's how we look up your order if you need to reach us about it.

Cancellations and refunds

You can cancel an order any time before it's out for delivery or ready for pickup — just message us with your order number. Once an order has been delivered or collected, our Refund Policy covers damaged, missing, or incorrect items.

Skanda points

Signed-in customers earn Skanda points on paid, delivered orders, on the order subtotal (after any discount, before tax). How many depends on how you paid: 10 points per $1 when you pay by Zelle, and 2.5 points per $1 by card. Card payments cost us a processing fee, which is why they earn differently. Each order keeps the rate in place when it was paid. A few products don't earn points; their product page says so, and they're left out of the subtotal points are worked out on. Points land once your order is paid and marked delivered, not at checkout, and if part of an order is refunded, the points it earned are reduced to match. Points have no cash value: they can't be bought, sold, transferred to anyone else, or redeemed for cash or credit. They can only be used to get specific products we've priced in points, one redeemed item per order, shown at checkout and on your account's points page.

1000 points = $1 is an internal accounting figure we use to value the programme, not a promise about what your balance is "worth" — what a given product costs in points is set by us and shown on that product, and isn't derived from a fixed conversion rate.

Points expire after 24 months with no order on your account. We may change the earn rate, what's redeemable, or end the programme at any time; changes to the rate or to expiry apply going forward, never retroactively, and we'll post notice here before they take effect. If you close or ask us to erase your account, any points balance is forfeited. We may reverse or cancel points earned through fraud, abuse, or self-dealing (including by employees), and may close an account found doing so.

Product information

We do our best to keep descriptions, weights, and photos accurate, but packaging and sourcing can change between what's pictured and what arrives — this is common with small-batch and imported groceries. If a substitution or sourcing change ever matters to you (an allergy, for instance), tell us and we'll flag it before delivering.

Using this site

Please give us accurate contact and delivery details when you order — we can't fulfil an order we can't deliver or reach you about. Orders placed with false information, or made in bad faith, may be cancelled and refunded at our discretion.

Limitation of liability

Products are sold as described to the best of our knowledge, with no other warranties expressed or implied. To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses arising from a delayed, missing, or incorrect order.

Changes to these terms

We may update these terms occasionally as the store grows. The version that applies to your order is the one in effect on the day you placed it.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia.