Terms of Service

These terms cover orders placed with Skanda Store LLC ("Skanda Store," "we," "us") online at skandastore.com or through our WhatsApp catalog. By placing an order with us, you're agreeing to them. If anything here doesn't make sense, message us on WhatsApp or email skanda.rva@gmail.com and we'll talk it through.

Orders and pricing

Prices are shown in US dollars and include applicable Virginia grocery sales tax, calculated at checkout. Prices can change without notice, but the price you're charged is always the one shown when you place your order.

Every product on our shelves comes from real stock we hold, but grocery inventory moves fast. If something in your order sells out before we can fulfil it, we'll reach out on WhatsApp or by email to offer a substitute or a refund for that item — see our Refund Policy for how that works.

Payment

We accept Zelle and, where offered at checkout, credit or debit card. Card payments are processed securely by our payment provider — your card details are entered on their page, never ours, and we never see or store them. Zelle payments are verified by hand against your order number, which is why it's important to include it in the payment note.

Delivery and pickup

We deliver locally around Richmond, VA and offer pickup in Twin Hickory. There's no delivery fee. Once your order is confirmed, we'll message you on WhatsApp or by phone to arrange a time that works for you — we don't hold you to a fixed delivery window up front.

Order confirmation

You'll get an order number the moment you check out, and a confirmation by email and/or WhatsApp once we've verified payment. Hang on to your order number — it's how we look up your order if you need to reach us about it.

Cancellations and refunds

You can cancel an order any time before it's out for delivery or ready for pickup — just message us with your order number. Once an order has been delivered or collected, our Refund Policy covers damaged, missing, or incorrect items.

Product information

We do our best to keep descriptions, weights, and photos accurate, but packaging and sourcing can change between what's pictured and what arrives — this is common with small-batch and imported groceries. If a substitution or sourcing change ever matters to you (an allergy, for instance), tell us and we'll flag it before delivering.

Using this site

Please give us accurate contact and delivery details when you order — we can't fulfil an order we can't deliver or reach you about. Orders placed with false information, or made in bad faith, may be cancelled and refunded at our discretion.

Limitation of liability

Products are sold as described to the best of our knowledge, with no other warranties expressed or implied. To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses arising from a delayed, missing, or incorrect order.

Changes to these terms

We may update these terms occasionally as the store grows. The version that applies to your order is the one in effect on the day you placed it.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia.