Privacy Policy

Skanda Store LLC ("Skanda Store," "we," "us") is a small, local grocery store, and we only collect what we need to get your order to you. We don't sell your information, and we don't share it with anyone beyond what's described here.

What we collect

When you place an order, we collect:

• Your name and phone number
• Your email address, if you give us one — it's how we send your order confirmation
• Your delivery address, for orders being delivered rather than picked up
• What you ordered, and any notes you leave us

If you pay by card, your card details go straight to our payment provider, Stripe: the card fields at checkout are Stripe's own secure fields, not ours. We never receive, see, or store your card number, expiry, or CVC. From our payment provider we keep only the card's brand and last four digits, so we can tell you which card an order was paid with.

Browsing the site

Your basket, and the payment method you last chose, are kept on your own device (in your browser's local storage) so they're there when you come back — we don't see your basket until you check out. If you're signed in, we remember your preferred payment method on your account instead, so checkout can pick it for you; we never save card details. We use Microsoft Clarity to understand how people use the site, anonymously — it records things like clicks and scrolling, never anything you type into payment fields, and we don't use it to identify you personally.

How we use it

We use your information only to:

• Prepare, confirm, and deliver or hand off your order
• Verify your Zelle payment against the right order
• Message or email you about that order — confirmations, delivery timing, or a problem we need to flag
• Keep records for our own accounting and stock-keeping

Signing in and email preferences

Signing in is optional and needs no password — we email you a one-time link. Once signed in, you can see your past orders, reorder with one tap, and choose whether we email you about offers and news, or about new products launching. Both are off by default: ordering, or creating an account, never opts you into either on its own. You can change your mind any time from your account's Email preferences page, and every decision you make there — and at checkout — is kept on file so we can show you exactly what you chose and when.

Who we share it with

We're a small operation and lean on a handful of trusted providers to run the store. Your order information passes through:

• Microsoft Azure — hosts the website, our database, and its infrastructure; your name, phone, email, and address are encrypted at rest there
• Google — holds a periodic backup of our order records, for us to read by hand if Azure is ever unreachable. Your phone number, email, and address are redacted or masked in that backup; only order details needed to fulfil a delivery by hand (name, phone, address) are kept readable there
• Meta (WhatsApp Business) — if we message you about your order on WhatsApp
• Brevo — sends your order confirmation, sign-in link, and (only if you've opted in) marketing email
• Stripe — processes card payments, when card is offered at checkout

None of them use your information for anything other than helping us run your order. We don't share your information with anyone for their own marketing, and we don't sell it — to anyone, ever.

How long we keep it

We keep order records for as long as we need them for accounting and to answer questions about past orders. If you'd like us to delete your information sooner, just ask — see below.

Your choices

You can see, correct, or delete the personal information we hold about you at any time. If you have an account, sign in and use Download your data for a full copy, or Delete my account to ask us to erase it — we'll confirm with you before anything is deleted, since it can't be undone. You're always welcome to email or WhatsApp us instead, whether or not you have an account.

When we erase an account, we redact your name, phone, email, and address everywhere they're stored, including on past orders — but we keep the order itself (what was bought and for how much) for our own accounting, and we keep a record that consent was asked for and what you chose, since deleting proof of that on request would defeat the point of keeping it. If deleting something would affect an order still in progress, we'll let you know before we do it.

Children

Skanda Store isn't directed at children, and we don't knowingly collect information from anyone under 13.

Changes to this policy

If this policy changes in a meaningful way, we'll update the date at the top of this page.