Refund Policy

We want you to be happy with what shows up at your door or in your pickup bag. If something's wrong, tell us — we'll make it right. This page covers how.

Before your order ships

You can cancel any time before your order is out for delivery or ready for pickup, for any reason — just message us with your order number. If you've already paid, we'll refund you in full.

If something's out of stock

Grocery stock moves fast, and occasionally an item sells out between when you order and when we pack it. If that happens, we'll reach out on WhatsApp or by email to offer a substitute — and if you'd rather not substitute, we'll refund just that item.

Damaged, missing, or incorrect items

Because we sell groceries — some of it fresh, all of it perishable in time — please check your order as soon as it arrives and let us know within 24 hours if anything is damaged, missing, or not what you ordered. A quick photo helps us sort it out faster, but isn't required.

We'll replace the item, refund it, or credit it toward your next order — whichever you'd prefer.

What isn't covered

Once groceries have been delivered or picked up in good condition, we're not able to accept a return on opened or perishable items for a change of mind — for food safety reasons, we can't put them back on the shelf. This doesn't affect your right to a refund for anything damaged, missing, or incorrect, as above.

How refunds are paid

A refund goes back the way you paid:

• Paid by Zelle — we send it back to you by Zelle, usually within a couple of business days.
• Paid by card — we refund it through our payment provider back to the same card, which typically takes 5–10 business days to appear on your statement, depending on your bank.

There's no delivery fee on any order, so a refund is simply the price of the item and its share of tax — nothing more to work out.